Pick up at designated location
Local Pickup/ On-site pickup info:
Pickup Methods:
*JMU & UVA & Richmond (Pickup time: Wednesday afternoon - please check group announcements)
JMU/HD Pickup Location: 121 Burgess Road, Harrisonburg, VA 22801
JMU/DP Pickup Location: 2359 S Main St, Harrisonburg, VA 22801
JMU/ST Pickup Location: 90 Lee Jackson Hwy Suite 100, Staunton, VA 24401
U1 Pickup Location (in front of Bank of America):
2103 Barracks Rd, Charlottesville, VA 22903
Richmond Pickup Locations:
• R3 West District (First Stop) Chengdu Restaurant Parking Lot
Please enter: 9503 W Broad St Suite C, Henrico, VA 23294
• R2 (Second Stop)
Please enter: 7302 Hancock Village Dr, Chesterfield, VA 23832
·
· • R1 (Third Stop) JL VCU Parking Lot~
Please enter: 200 W Cary St, Richmond, VA 23220
- Minimum order $29.99
- Orders $29.99 USD - $49.99 = $3 service fee
- Orders $49.99 USD and above = no service fee
*Embassy (Pickup time: Friday afternoon - please check group announcements)
EM Chinese Embassy Pickup Location
• 3505 International Pl NW, Washington, DC 20008
- Minimum order $29.99
- Orders $29.99 USD - $49.99 = $3 service fee
- Orders $49.99 USD and above = no service fee
* YW (Pickup time: Saturday afternoon - please check group announcements)
YW Pickup Locations
· • 🚸 First Stop YW1: Williamsburg, Peter Chan's Restaurant Parking Lot (Peter Chan Restaurant)
Location: 1203 Richmond Rd, Williamsburg, VA 23185
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· • 🚸 Second Stop YW2~(Yorktown):
Location: 100 Long Green Blvd, Yorktown, VA 23693
- Minimum order $29.99
- Orders $29.99 USD - $49.99 = $3 service fee
- Orders $49.99 USD and above = no service fee
*JMU & UVA customers picking up at designated locations must place orders by Friday through next Tuesday at 12:00pm (noon) to ensure pickup on Wednesday of that week.
️️【Please note to mark JMU/HD, JMU/DP, U1, U2 in the "Company" box when paying】*Orders placed after Tuesday 12:00pm (noon) will be automatically postponed by one week for pickup.
*Richmond designated pickup customers must place orders by Friday through next Tuesday at 12:00pm (noon) to ensure pickup on Wednesday of that week. 【Please note to mark R1, R2, R3 in the "Company" box when paying】*Orders placed after Tuesday 12:00pm (noon) will be automatically postponed by one week for pickup (orders will not be printed).
*Embassy staff must place orders by Friday through next Thursday at 12:00pm (noon) to ensure pickup on Thursday of that week. 【Please note to mark EM in the "Company" box when paying】*Orders placed after Thursday 12:00pm (noon) will be automatically postponed by one week for delivery (orders will not be printed).
*YW designated pickup customers must place orders by Friday at 12:00pm (noon) to ensure pickup on Saturday of that week. 【Please note to mark YW1, YW2 in the "Company" box when paying】*Orders placed after Friday 12:00pm (noon) will be automatically postponed by one week for pickup (orders will not be printed).
Good Luck Market In-store Pickup:
In-store pickup: Minimum order $29.99
- Orders $29.99 USD - $49.99 = $3 service fee
- Orders $49.99 USD and above = no service fee
*Pickup customers please place orders by 6pm on Monday, Wednesday, and Friday for next day pickup 【Please note to mark GF in the "Company" box when paying】, otherwise your order will not be recognized by the system.
Note: Pickup is limited to Good Luck Market only:
*Tuesday, Thursday, Saturday (3pm - 6pm) @ Good Luck Market entrance: 6751 Wilson Blvd, Falls Church VA 22044
* If you need urgent pickup, please call customer service immediately after ordering 2127299060
*For in-store pickup please call 718-715-2988, the stocker will load the goods into your trunk.
Refund Policy
*Ginkgo Market customers receiving fresh products (seafood, meat, vegetables, fruits, fresh-keeping foods, and frozen products) must contact customer service within 6 hours of receipt if there are any issues; no returns or refunds after 6 hours. (No reason or excuse needed)
*Grocery products must be reported on the day of delivery (please notify customer service in advance). Refunds or exchanges will be arranged.
*All special offer products, holiday products, seasonal fruits, and freshly slaughtered chicken, duck, and goose are non-refundable and non-exchangeable after ordering.
*Orders cannot be changed or refunded before delivery; (order cancellations) Ginkgo Market will charge a 10% handling fee.
*For out-of-stock items after order delivery, customer service will refund by the original payment method within approximately 3-5 business days. Customers may also notify customer service to replenish the item in the next order or issue a gift card code via email for use on the next order.
*Due to various reasons, shipping costs have surged dramatically, and arrival times have been delayed. Sometimes ships arrive in the US but cannot dock, causing shortages of some goods. Our stockers believe all items ordered are necessities! (For grocery products in the order, the text description prevails! Different brands with the same name are compatible! If you cannot accept this handling method, please note it when ordering.)
Thank you all for your understanding and support!
Please note: Only product sales meeting the minimum can offset shipping/service fees (gift cards are not included).
Please Note: Only products are applied to free shipping/free service fee **(Gift Cards are not included).
Please note: Different order prices will result in different shipping fees at checkout, please pay close attention to the above policies.
Please Note: Different shipping conditions are calculated at checkout.
Good news~ Online shopping points discount for next order ongoing…
From now on, for every $250 spent on www.ginkgonow.com earn 500 points = $5 off
Spend $500 earn 1000 points = $10 off
And so on! Points can be used for discounts on the next order! Chain reaction! In other words, every order is equivalent to a 2% discount!
🥁🥁 First-time registration rewards $5 off immediately at checkout!
From now on, for every $250 spent on www.ginkgonow.com earn 500 points = $5 off
Spend $500 earn 1000 points = $10 off
And so on! Points can be used for discounts on the next order! Chain reaction! In other words, every order is equivalent to a 2% discount!
🥁🥁 First-time registration rewards $5 off immediately at checkout!
New Loyalty Program! Earn 2 points per dollar spent. Once you have enough points, you can redeem them for a discount on orders over $100.