Refund policy

Refund policy

*Ginkgo Market customers receive fresh products (seafood, meat, vegetables, fruits, fresh food and frozen products, please contact customer service within 6 hours after receiving the goods, if there is any problem, no return or exchange is allowed within 6 hours/ Refund. (Without any reason and excuse)
*Grocery products must be delivered on the day the order is delivered (customer service needs to be informed in advance). Refund/exchange the goods next time.
*All special offers and holiday products, seasonal fruits, and chickens, ducks, and geese that are sold now are non-refundable.
*Orders will not be replaced and refunded before the goods are delivered; (cancellation order) Ginkgo Market will charge a 10% handling fee.
*After the order is out of stock, the customer service department will return it in the original way after the order is delivered. It takes about 3-5 working days. The customer can also notify the customer service to replenish or issue the next orderGift card code to email to use on next order.

  *Due to various reasons! As a result, the freight rate of goods has skyrocketed, and the time of arrival at the port has been delayed. Sometimes the ship has arrived in the United States and cannot reach the port. This will cause a shortage of some goods. Our tally staff think that the items ordered by customers are all necessities! (For grocery products in the order, the text shall prevail! Compatible with different brands of the same name! If you cannot accept this treatment! Please note when placing an order）！

Thank you for your understanding and support!

Please note: Only the product sell-out condition can offset the shipping/service fee (not including gift cards).
Please Note: Only products are applied to free shipping/free service fee **(Gift Cards are not included).
Please note: Different order prices will have different delivery prices at the time of checkout, please pay attention to the above regulations carefully.
Please Note: Different shipping conditions are calculated at checkout.