Shipping Guide

Shipping Guide

Please read the following points before placing an order:

Local Delivery Information/Local Delivery Info:

  • Order $49.99 USD - $79.99 USD = $7 USD Shipping
  • Any order over $68 USD = Free Home Shipping

Shipping Guide:

  • VA delivery customers will be delivered from Monday to Tuesday (order cut off at 12:00pm (noon) on Sunday)
  • Customers who deliver in DC will be delivered on Friday (order cut off at 12:00pm (noon) on Thursday)
  • MD delivery customers will be delivered on Friday (order cut off at 12:00pm (noon) on Thursday)
  • If urgent orders need to be delivered in advance, please call customer service 2127299060 immediately after placing the order

*For VA delivery customers, please place an order before 12:00pm (noon) on Sunday to ensure delivery from next Monday to Tuesday. [Please note VA in the "Company" box when paying] *Any order placed after 12:00pm on Sunday will automatically delay delivery by one week (the order will not be printed.)

*For MD delivery customers, please place an order before 12:00pm (noon) on Thursday to ensure delivery on Friday. [Please note MD in the "Company" box when paying] *Any order placed after 12:00pm (noon) on Thursday will automatically delay delivery by one week (the order will not be printed.)

*For DC delivery customers, please place an order before 12:00pm (noon) on Thursday to ensure delivery on Friday. [Please note DC in the "Company" box when paying] *Any order placed after 12:00pm (noon) on Thursday will automatically delay delivery by one week (the order will not be printed.)

 

Refund policy

*Ginkgo Market customers receive fresh products (seafood, meat, vegetables, fruits, fresh food and frozen products, please contact customer service within 6 hours after receiving the goods, if there is any problem, no return or exchange is allowed within 6 hours/ Refund. (Without any reason and excuse)
*Grocery products must be delivered on the day the order is delivered (customer service needs to be informed in advance). Refund/replace the goods next time.
*All special offers and holiday products, seasonal fruits, and chicken, duck, and goose that are sold now are non-refundable.
*Orders will not be replaced and refunded before the goods are delivered; (cancellation order) Ginkgo Market will charge a 10% handling fee.
*After the order is out of stock, the customer service department will return it in the original way after the order is delivered. It takes about 3-5 working days. The customer can also notify the customer service to replenish or issue the next orderGift card code to email to use on next order.

  *Due to various reasons! As a result, the freight rate of goods has skyrocketed, and the time of arrival at the port has been delayed. Sometimes the ship has arrived in the United States and cannot reach the port. This will cause a shortage of some goods. Our tally staff think that the items ordered by customers are all necessities! (For the grocery products in the order, the text shall prevail! Compatible with different brands of the same name! If you cannot accept this handling method! Please note @ Note when placing an order)!

Thank you for your understanding and support!

Please note: Only the product sell-out condition can offset the shipping/service fee (not including gift cards).
Please Note: Only products are applied to free shipping/free service fee **(Gift Cards are not included).
Please note: Different order prices will have different delivery prices at the time of checkout, please pay attention to the above regulations carefully.
Please Note: Different shipping conditions are calculated at checkout.
Good news ~ online shopping points are in the next order instant discount activity...
From now on, every online purchase www.ginkgonow.com spends $250, 500 points = $5
Spend $500 points 1000=$10
And so on! All ️points will be reduced immediately when you place an order next time! Interlocking! In other words, each order is equivalent to a 2% discount event!
🥁🥁 Register for a bonus account for the first time and immediately ️$5 ~ checkout instant discount discount!
New Loyalty Program! Earn 2 points per dollar spent. Once you have enough points, you can redeem them for a discount on orders over $100.