Designated Self-Pickup
Local Pickup/ On-site pickup info:
Pickup Method:
*JMU & UVA & Richmond (Pickup time: Wednesday afternoon - please pay attention to group announcements)
JMU/HD pickup location: 121 Burgess Road, Harrisonburg, VA 22801
JMU/DP pickup location: 2359 S Main St, Harrisonburg, VA 22801
JMU/ST pickup location: 90 Lee Jackson Hwy Suite 100, Staunton, VA 24401
U1 Pickup Location (in front of Bank of America):
2103 Barracks Rd, Charlottesville, VA 22903
Richmond pickup location:
• R3 West District (First Stop) Chengdu Restaurant Parking Lot
Please fill in: 9503 W Broad St Suite C, Henrico, VA 23294
• R2 (Second Stop)
Please fill in: 7302 Hancock Village Dr, Chesterfield, VA 23832
·
· • R1 (Third Stop) JL VCU Parking Lot~
Please fill in: 200 W Cary St, Richmond, VA 23220
- Minimum purchase $29.99
- Order $29.99 USD-$49.99 = $3 service fee
- Order starting from $49.99 USD = no service fee
*Embassy (Pickup time: Friday afternoon - please pay attention to group announcements)
EM Embassy pickup location
• 3505 International Pl NW, Washington, DC 20008
- Minimum purchase $29.99
- Order $29.99 USD-$49.99 = $3 service fee
- Order starting from $49.99 USD = no service fee
* YW (Pickup time: Saturday afternoon - please pay attention to group announcements)
YW pickup location
· • 🚸 First Stop YW1: Williamsburg, Peter Chan's Restaurant Parking Lot (Peter Chan Restaurant)
Location: 1203 Richmond Rd, Williamsburg, VA 23185
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· • 🚸 Second Stop YW2~(Yorktown):
Location: 100 Long Green Blvd, Yorktown, VA 23693
- Minimum purchase $29.99
- Order $29.99 USD-$49.99 = $3 service fee
- Order starting from $49.99 USD = no service fee
*Please JMU & UVA designated pickup customers place orders by Friday~before 12:00 pm (noon) the following Tuesday to ensure pickup on that Wednesday.
️️【Please note to indicate JMU/HD, JMU/DP, U1, U2 in the "Company" box when making payment】* Any orders placed after 12:00 pm (noon) on Tuesday will automatically be postponed for a week.
*Please Richmond designated pickup customers place orders by Friday~before 12:00 pm (noon) the following Tuesday to ensure pickup on that Wednesday. 【Please note to indicate R1, R2, R3 in the "Company" box when making payment】* Any orders placed after 12:00 pm (noon) on Tuesday will automatically be postponed for a week (orders will not be printed).
*Please Embassy staff place orders by Friday~before 12:00 pm (noon) the following Thursday to ensure pickup on that Thursday. 【Please note to indicate EM in the "Company" box when making payment】* Any orders placed after 12:00 pm (noon) on Thursday will automatically be postponed for a week (orders will not be printed).
*Please YW designated pickup customers place orders by Friday before 12:00 pm (noon) to ensure pickup on that Saturday. 【Please note to indicate YW1, YW2 in the "Company" box when making payment】* Any orders placed after 12:00 pm (noon) on Friday will automatically be postponed for a week (orders will not be printed).
Good Luck Supermarket Pickup:
In-store pickup: Minimum purchase $29.99
- Order $29.99 USD-$49.99 = $3 service fee
- Order starting from $49.99 USD = no service fee
*Pickup customers please place orders before 6:00 pm on Mondays, Wednesdays, and Fridays for next day pickup【Please note to indicate GF in the "Company" box when making payment】, otherwise your order will not be recognized by the system.
Note that pickup is limited to Good Luck Supermarket:
*Pickup on Tuesdays, Thursdays, and Saturdays (3:00 pm - 6:00 pm) @ Good Luck Supermarket entrance: 6751 Wilson Blvd, Falls Church VA 22044
* If urgent pickup is needed, please call customer service at 2127299060 immediately after placing the order
*For in-store pickup, please call 718-715-2988, and the staff will bring the goods to your trunk.
Refund Policy
*Customers of Ginkgo Market receiving fresh products (seafood, meat, vegetables, fruits, and perishable and frozen products) must contact customer service within 6 hours of receipt if there are any issues; returns/exchanges are not accepted after 6 hours. (No reason or excuse needed)
*Grocery products must be reported to customer service on the day of delivery for refunds/exchanges.
*All discounted products, holiday products, seasonal fruits, and freshly slaughtered chickens, ducks, and geese are non-returnable after ordering.
*Orders cannot be changed or refunded before the goods are delivered; (cancellation of orders) Ginkgo Market will charge a 10% handling fee.
*Out-of-stock items will be refunded in the original manner after the order is completed, which may take 3-5 business days. Customers can also notify customer service to restock on the next order or issue a gift card code to be used on the next order.
*Due to various reasons! Causing shipping costs to soar, and delays in arrival times, sometimes the ship has arrived in the US but cannot dock, which will lead to shortages of some goods. Our staff believes that the items ordered by customers are necessities! (Grocery products in the order are subject to text! Same name different brand compatible! If you cannot accept this handling method! Please note when placing the order)!
Thank you all for your understanding and support!
Please note: Only products that meet the conditions can offset shipping/service fees (gift cards are not included).
Please Note: Only products are applied to free shipping/free service fee **(Gift Cards are not included).
Please note: Different order prices will have different shipping prices at checkout, please pay close attention to the above regulations.
Please Note: Different shipping conditions are calculated at checkout.
Good news~ Online shopping points discount activity is ongoing…
From now on, for every online purchase at www.ginkgonow.com over $250, earn 500 points = $5 off
Over $500, earn 1000 points = $10 off
And so on! Points can be redeemed for discounts on the next order! It's a chain reaction! In other words, every order is equivalent to a 2% discount activity!
🥁🥁 First-time registration rewards account immediately $5 off at checkout!
From now on, for every online purchase at www.ginkgonow.com over $250, earn 500 points = $5 off
Over $500, earn 1000 points = $10 off
And so on! Points can be redeemed for discounts on the next order! It's a chain reaction! In other words, every order is equivalent to a 2% discount activity!
🥁🥁 First-time registration rewards account immediately $5 off at checkout!
New Loyalty Program! Earn 2 points per dollar spent. Once you have enough points, you can redeem them for a discount on orders over $100.