Pick up at designated location

Local Pickup/ On-site pickup info:

Self-pickup method:

*JMU & UVA & Richmond (Pickup time: Wednesday afternoon - pay attention to the group announcement)

JMU/HD Pickup Location: 121 Burgess Road, Harrisonburg, VA 22801

JMU/DP pickup location: 2359 S Main St, Harrisonburg, VA 22801

JMU/ST Pickup Location: 90 Lee Jackson Hwy Suite 100, Staunton, VA 24401

U1Pickup location (at the entrance of Bank of America):
2103 Barracks Rd, Charlottesville, VA 22903

Richmond pickup location:

• R3 West District (first stop) Chengdu Restaurant Parking Lot
Please fill in: 9503 W Broad St Suite C, Henrico, VA 23294 

• R2 (second stop)  
Please fill in: 7302 Hancock Village Dr, Chesterfield, VA 23832  
·
· • R1 (third stop) JL VCU parking lot~
Please fill in: 200 W Cary St, Richmond, VA 23220

  • Minimum purchase $29.99
  • Order $29.99 USD-$49.99 = $3 service fee
  • Orders starting at $49.99 USD = no service fee

*Embassy (Self-pickup time: Friday afternoon - please pay attention to the group announcement)

   EM pick-up location at the Chinese Embassy in the United States
• 3505 International Pl NW, Washington, DC 20008

  • Minimum purchase $29.99
  • Order $29.99 USD-$49.99 = $3 service fee
  • Orders starting at $49.99 USD = no service fee

* YW (Self-pickup time: Saturday afternoon - please pay attention to the group announcement)

YW pickup location

· • 🚸First stop YW1: Williamsburg, Peter Chan's Restaurant Parking Lot (Peter Chan Restaurant)

Location: 1203 Richmond Rd, Williamsburg, VA 23185
· 
· • 🚸Second stop YW2~(Yorktown):

地点:100 Long Green Blvd, Yorktown, VA 23693

  • Minimum purchase $29.99
  • Order $29.99 USD-$49.99 = $3 service fee
  • Orders starting at $49.99 USD = no service fee

    *Customers who want to pick up orders at JMU & UVA are asked to place their orders before 12:00pm (noon) every Friday to the following Tuesday to ensure pick-up on that Wednesday.

    ️️【Please note JMU/HD, JMU/DP, U1, U2 in the "Company" box when paying] *Any order placed after 12:00pm (noon) on Tuesday will automatically postpone pickup for one week

    *Customers who wish to pick up goods at a designated location in Richmond are requested to place their order before 12:00pm (noon) every Friday to the following Tuesday to ensure pickup on that Wednesday. [Please note R1, R2, R3 in the "Company" box when making payment] *Any order placed after 12:00pm (noon) on Tuesday will automatically postpone pickup for one week (the order will not be printed.)

    *Please ask Embassy staff to place your order before 12:00pm (noon) every Friday to the following Thursday to ensure pick-up on that Thursday. [Please note EM in the "Company" box when making payment] *Any order placed after 12:00pm (noon) on Thursday will automatically delay delivery for one week (the order will not be printed.)

    *Customers who want to pick up goods at YW’s designated location are asked to place their order before 12:00pm (noon) every Friday to ensure pickup on Saturday. [Please note YW1, YW2 in the "Company" box when making payment] *Any order placed after 12:00pm (noon) on Friday will automatically postpone pickup for one week (the order will not be printed.)

    Good luck, come and pick it up at the supermarket:

    In-store pickup: minimum spend $29.99

    • Order $29.99 USD-$49.99 = $3 service fee
    • Orders starting at $49.99 USD = no service fee

      *For self-pickup customers, please place your order before 6 p.m. on Mondays, Wednesdays, and Fridays and pick up the goods the next day [Please note GF in the "Company" box when paying], otherwise your order will not be recognized by the system.

      Please note that self-pickup is only available at Good Fortune supermarkets:

      *Tuesday, Thursday, Saturday (3 o'clock to 6 o'clock)@Good Luck Lai Supermarket door pick-up: 6751 Wilson Blvd, Falls Church VA 22044

      * If you need to pick up the goods urgently, please call customer service 2127299060 immediately after placing the order.

      *To come to the store to pick up your order please call 718-715-2988 and the stocker will deliver the goods to your trunk.

      Refund policy

      *Customers of Ginkgo Market who receive fresh products (seafood, meat, vegetables, fruits, fresh food and frozen products, please contact customer service within 6 hours after receiving the goods if you have any questions. Returns and exchanges are not allowed after 6 hours)/ Refund. (No reason or excuse required)
      *Grocery products must be delivered on the same day as the order (need to inform customer service in advance). Refund/exchange goods next time.
      *All specials and holiday products, seasonal fruits, and chickens, ducks, and geese that are now sold and killed are non-refundable and cannot be exchanged after the order is placed.
      *Orders will not be replaced or refunded before the goods are delivered; (cancellation of order) Ginkgo Market will charge a 10% handling fee.
      *For out-of-stock items, the customer service department will return them in the original way after the order is shipped. It will take about 3-5 working days. The customer can also notify customer service to restock or issue the order next timeGift card code to email for next order.

        *Due to various reasons! As a result, the freight of goods has skyrocketed, and the arrival time at the port has been delayed. Sometimes the ship has arrived in the United States and cannot arrive at the port, which will lead to a shortage of some goods. We tallymen believe that everything ordered by the customer is a necessity! (The groceries products in the order are subject to the text! Same name and different brands are compatible! If you cannot accept this processing method! Please make a note when placing the order)!

      Thank you for your understanding and support!

      Please note: Shipping/service fees can only be offset if the product is sold out (gift cards are not included).
      Please Note: Only products are applied to free shipping/free service fee **(Gift Cards are not included).
      Please note: Different order prices will show different delivery prices at checkout, please pay careful attention to the above regulations.
      Please Note: Different shipping conditions are calculated at checkout.
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